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Return Policy

How Long Do I Have To Make A Return?
 
If you wish to return an item because you have changed your mind about your purchase, or you have ordered the wrong size, we will accept returns within 45 days from the purchase date.
 
Faulty Items Returns
If you receive an item which:
  • is damaged, defective or not of acceptable quality;
  • is not fit for its intended purpose; or
  • does not match its description.
refer to our Terms and Conditions of purchase - you may be entitled to a replacement, refund or repair of the item. Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process. 
 
Do I Have To Pay For Shipping When I Return Something?
 
The first return label is free , but for any additional return on the same order, a shipping fee will be deducted from your refund. 
 
 
How Do I Make A Return?
 
(1) Sign into your CUSMIZ account.
(2) Find the order in My Orders , click the "Return Item" button.
(3) Select the item(s) you would like to return, indicate the reason, and submit.
(4) According to your request, a return link or a return label has been successfully obtained. Follow the return list guidelines to complete the return.
(5) Print out return label and securely tape it to the outside of your return package.
(6) Drop off at your designated Parcelpoint.
 
 
Change of Mind Return Conditions
 
If you wish to return an item because you have changed your mind about your purchase:
1. The items returned must be unused, with the original packing. We do not accept returns on items that have been worn, damaged, marked,washed or altered in any way.
2. The following items cannot be returned or exchanged: free gifts, bodysuits,lingerie, swimwear,jewelry, beauty, underwear, event & party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets).
Note: 1.Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-CUSMIZ items.
 
Refunds 
 
1. Refund method
The refund will be processed to your original payment account per your request.
 
2. Refund process time
Refunds are processed within 5 business days after we receive your package. This is an estimated timeframe to accommodate current situations, most refunds will be processed before this.
A) If you have chosen original payment account , it will be refunded within 1-2 working days for Afterpay ; 1-5 working days for PayPal ; 7-14 working days for Card Payment . Depending on the processing time of the platform/bank.
Once your refund has been issued, you will receive a confirmation email.
Note: The original shipping fee is non-refundable.
NOTE: If there is an issue with your return, please contact Customer Support within 90 days from the date your order was placed.